Transcript · 文字实录

冯欣：北京铁路局预计，将有46万旅客在1月19日，即春节前四天，从北京的各个车站出发，达到2012春运高峰。

Feng Xin: The Beijing Railway Bureau said they expect to have 460,000 passengers traveling from Beijing's stations on Jan 19, exactly four days before the Chinese New Year. The stations have reached their peak of the 2012 Chinese New Year transportation, or "chunyun" in Chinese.

从1月8日开始，春运将会持续到二月中旬。有人说，为期四十天的春运是每年世界上最大的人类迁徙。有上亿人会乘坐火车翻山越岭，与家人团聚欢庆春节。有的人在火车站昼夜排队，只为买到一张火车票, 有的人则根本无法买到车票。

Starting from Jan 8, "chunyun" will last until mid-February. Some say the 40-day "chunyun" is the largest annual human migration on earth. Hundreds of millions of people travel across the country by train to reunite with their families for New Year celebrations. Some spend days and nights in line at the train station to get a single ticket, but others are never able to get on a train home.

与往年不同的是，今年乘客可以第一次通过网络购买车票。但网络购票系统多大程度上能缓解购票的压力？再进一步探究：中国的春运如何成了一个问题？

What's new this year, however, is passengers can buy train tickets online for the first time. To what extent can the e-ticket system relieve the transportation stress? To go even further: How has China's "chunyun" become an issue?

记者：老家在哪里？

Reporter: Where are you from?

记者：在安徽

Reporter: Anhui.

旅客：徐州

Passenger: Xuzhou.

旅客：哈尔滨

Passenger: Harbin.

旅客：老家在江苏

Passenger: I'm from Jiangsu province.

旅客：我老家在哈尔滨

Passenger: My hometown's Harbin.

旅客：我就是北京的，去他姨夫家，是青岛

Passenger: I'm from Beijing. We're going to my cousin's in Qingdao.

记者：是怎么买到票的？

Reporter: How did you get your ticket?

旅客：刚来买的时候，就是先定，然后再过来拿。一开始的时候就想从网上直接定。但是网页根本就刷不开，说无法进入，然后就跑到附近的代售点去定。

Passenger：I booked the ticket first and then came to pick it up at the station. At first, I wanted to book the ticket online, but I couldn't even open the webpage. So I went to a ticket agency nearby to book one.

旅客：代票窗口，在回龙观。身份证都聚在一块，一个人一个身份证，给他就能买到了。

Passenger: From a ticket agency in Huilongguan. We collected everyone's IDs, one ID for each ticket, and we got our tickets.

记者：您买到票了吗？

Reporter：Have you got a ticket?

旅客：没有

Passenger: No.

记者：为什么还没有买到呢？

Reporter：Why?

旅客：反正我电话也打了，网也上了，都没买着。我寻思上着来排队，排队窗口直接告诉我没有票，我现在没有办法了。因为我媳妇还怀孕了，坐飞机还走不了，我现在都不知道怎么弄。

Passenger：I tried to buy by phone and online, but none worked. Then I thought maybe I could line up and buy ticket here at the train station, but the ticket office told me there were no tickets at all. I don't know what to do now. Since my wife is pregnant, we can't travel by plane. I have no idea what I am going to do next.

旅客：我们提前有八九天买的票。就是从卖票的网点买的

Passenger: We bought our tickets eight or nine days ahead from a ticket agency.

旅客：我是用了三个电话和两台电脑，两台电脑还是不同的网络。

Passenger: I used three phones and two computers with different Internet service providers.

记者：如果让你用一个词来形容春运，你会用什么词？

Reporter：How would you describe "chunyun" in one word?

旅客：人满为患

Passenger：Packed.

旅客：说不出来

Passenger：Don't know how.

旅客：无奈了

Passenger：Helpless.

旅客：挺高兴的

Passenger：Happy.

旅客：累

Passenger：Tired.

旅客：我觉得用什么词都很难以形容。太纠结了，就用纠结来形容吧。

Passenger：I find no words can describe it. It's too tangled. You can just call it tangled.

冯欣：根据国家发改委的数据，今年的春运将会有31亿人次出行，较去年增长9%。铁道部也预计将会有2.35亿人次在春运期间乘火车出行，较2011年增长6%。然而不仅仅是旅客需要面对运输压力，铁路部门的工作人员也是如此。

Feng Xin：According to China's National Reform and Planning Commission, Chinese people will be making 3.1 billion trips during this year's "chunyun" – a 9 percent increase from last year. The Ministry of Railways also estimates 235 million people are traveling by train during the New Year travel rush – 6 percent more than 2011. But it's not only passengers who have to battle the transportation stress; those who work on trains face just as much pressure.

单是北京的火车站就临时增加了7000余名员工参与春运工作。王选春是北京到平壤列车的车长，他经历过31年的春运。

Beijing's train stations alone have temporarily added more than 7,000 staff members to work for the New Year travel rush. Wang Xuanchun is the conductor of a train from Beijing to Pyongyang. He has been working during "chunyun" for 31 years.

冯欣：在春运前您都要做哪些准备工作呢？

Feng Xin：How did you prepare for "chunyun"?